Request Service
Download service request form (Excel format)
Once you have downloaded our service repair form.
Complete your details, print out the form and courier your equipment with this form to :
Lascom NZ Ltd.
24 Bridge Street, Lower Hutt
Attention Customer Support
For Pick up Phone - 0800 732 612
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For Pick up Phone - 0800 732 612
A charge will be incurred for this service.
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With over 150 years of combined experience in electronic servicing the Lascom Service Department are able to take on everything from simple headset repairs through to web page development.
Lascoms service dept has been providing superior on-site and return to base product support in excess of 8 years. With a staff of qualified personnel, we have earned a reputation for quick response to problems with equipment supplied by Lascom, as well as equipment supplied by other companies. |
Depot maintenance is performed at our Lower Hutt facility. CSE's staff our service facilities in Christchurch, Lower Hutt and Auckland. With a stock of spare parts and test equipment, our technicians can provide a faster response to those customers needing a high level of support.
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Lascom is an experienced organisation in dealing with security issues in equipment maintenance. As such Lascom cleared personnel are also trained in the specific requirements of maintenance operations in secure environments to ensure that the security of the equipment is not compromised.
Our many years of experience in field service operations have allowed us to develop an effective Recommended Spares List for our products ensuring an optimum spares availability for quick problem resolution. |
Extended warranties and Service contracts are available. The Customer Service Manager can develop a plan that meets your needs.
Hints and Tips from the Service Deptartment:
Faulty Headsets.
The most common fault found by our technicians is dead batteries. Before sending your unit to us for repair, replace both batteries in the amplifier with NEW Alkaline batteries.
My headset is beeping, during calls and after I hang up.
The beeping tone in an amplifier indicates that the batteries are either low or not needed. First, try removing the batteries. (Access the battery compartment .) If the amplifier works without batteries, leave the batteries out. If the amplifier doesn't work without batteries, insert TWO new AA alkaline batteries.
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